The Pickle Palace CIO Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Telephone
07753759476
admin@tppcio.org
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery and third party referrals:
Names and contact details
Addresses
Website user information (including user journeys and cookie tracking)
Information relating to compliments or complaints
We collect or use the following information to receive donations or funding and organise fundraising activities:
Addresses
We collect or use the following personal information for service updates or marketing purposes:
Names and contact details
Marketing preferences
Recorded images, such as photos or videos
Website and app user journey information
Records of consent, where appropriate
We collect or use the following personal information for research or archiving purposes:
Names and contact details
Addresses
Recorded images, such as photos or videos
Website and app user journey information
Records of consent, where appropriate
We collect or use the following personal information to comply with legal requirements:
Name
Contact information
Health and safety information
We collect or use the following personal information for recruitment purposes:
Contact details (eg name, address, telephone number or personal email address)
Employment history (eg job application, employment references or secondary employment)
Right to work information
Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks )
Health information
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
We also collect or use the following information for dealing with queries, complaints or claims:
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods, including delivery and third party referrals are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
Pickle Palace will collect your personal information including name, address and phone number to enable us to deliver our subscription based food bags service to you when requested.
Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
Pickle Palace will collect personal information including email addresses to enable us to gather your opinions and feedback on our services through surveys. Your feedback will be used to make improvements to our service to ensure it meets your needs. We will collect customers postcodes for the purpose of providing monitoring information to our funders who give us grants which enable us to perform our services. All personal information including quotes or testimonials will be anonymous unless previously agreed with you.
Our lawful bases for collecting or using personal information to comply with legal requirements are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for recruitment purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where we get personal information from
Directly from you
Family members or carers
Use of Cookies
‘Cookies’ are small files that are automatically placed on your computer, storing an anonymous unique identifier for each website visitor.
Pickle Palace uses tracking cookies to be able to understand how people navigate our website and social media channels. We use this understanding to be able to improve the user journey of visitors to our website. These include cookies from third parties such as Google and Facebook.
The cookies are anonymous, and we do not use cookies to identify you personally.
You can disable cookies in your web browser settings, or disallow cookies for specific websites.
How long we keep information
We keep your information for as long as we need to provide services to you. We may also need to keep your information in accordance with legal or other obligations. Personal data that no longer serves a purpose is securely disposed of, or made anonymous so that you are no longer identifiable from it.
We keep a Record of Processing Activity (a requirement under the GDPR). This sets out the specific retention periods applicable in different circumstances. For more information please contact: admin@tppcio.org
GDPR stands for General Data Protection Regulation, and is the EU law regulating the data protection and privacy of individuals in the European Union and European Economic Area
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us here;
Hannah Reay
07753759476
admin@tppcio.org
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
28 January 2025